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Continuous improvement

The continuous professionalisation of processes contributes to Unica’s results and provides customers with more added value. The Shared Service Center (SSC) therefore coordinates numerous improvement processes, providing support to the management of Unica in the coming years.

In 2020, for example, the internal communication process was improved. The introduction of various periodic newsletters has helped improve the uniformity of information shared with employees about Unica’s strategy. The process also covers the collection of statistics about reach, which in turn provides valuable input to further improve internal communication processes in the future. An amended whistleblower scheme was introduced in 2020.

To align newly acquired companies with core processes within Unica, uniform guidelines were developed in 2020. The team responsible for Mergers & Acquisitions (M&A) will complete and implement this process in 2021 in consultation with the business clusters and shared services. Work is also being carried out to further professionalise the company’s risk and financial management. In 2020, the foundation of a Business Control Framework (BCF) was developed intending to strengthen even stricter guidelines and measures to manage risks, and therefore be ‘in control’.