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Continuous improvement

Although decentral entrepreneurship is the standard practice at Unica, wherever valuable and necessary central support is provided by the Shared Service Center (SSC). The SSC is responsible for the coordination of a series of central improvement processes.

The Post Merger Integration (PMI) process was further refined in 2022 on the basis of experiences from practice, and converted into a Plan & Play book. This provides a guideline for newly acquired companies with a clear list of practical actions, tools and timelines for promoting the integration process, with a view to achieving the intended commercial synergetic advantages.

A number of new advances have also been made in the modernisation and digitalisation of HR processes. The introduction of an app gives all employees access to their staff file, records of leave, flexible benefits and other information relating to their employment at Unica via their smartphone. The purchasing team has re-examined and improved the internal process for creating a purchase order right through to payment of the invoice, thereby creating clearer frameworks for suppliers.

Huge advances have been made over the past few years in improving the level of service. Work has also been carried out on evaluating and optimising those improvements. In order to be ready for further growth, the services provided by the SSC will continue to be professionalised over the coming period.